At Perfect Web Solutions, we strive to deliver high-quality work that meets the agreed-upon Scope of Work (SOW). You may be eligible for a partial or full refund if the work produced does not meet your expectations. Whenever possible, our team will try to fix the issues before issuing the refund. We may even offer to solve a problem for you in certain situations.
You must meet the following conditions in order to receive a refund:
- In order to request a refund, the request must be made within 14 days of receiving the payment.
- The plugin must not have worked for your business or required setup after testing
- You must have attempted to resolve your issues with our support team
- By requesting and receiving a refund, you agree to submit your license and stop using the product immediately
- You agree to deactivate and uninstall the plugin from your site if a refund is granted
However, please note that our refund policy does not apply in the following cases:
- If the client cancels after the work has already begun, we will not be able to cancel the project
- If the SOW deviates from the original agreement and the client refuses to pay for the additional work
Here are the types of refunds available:
Full refund
If the assignment has not started or the documentation has not been initiated, a full refund may be possible. The refund process will begin after receiving the upfront payment and will take up to 45 days to complete.
Partial refund
If there is a failure to deliver as per the agreed solution/SOW in the signed contract, a partial refund may be granted based on the percentage of work completed.
No refunds
A refund will not be granted after the assignment has been completed.
